Maintain your equipment
Service options from Product Support keep your Mikron system in top condition. Our highly skilled experts offer you a complete portfolio of comprehensive service options to keep your equipment up and running, from preventive maintenance to a complete machine overhaul.
Instant access to expertise from our experienced help desk service experts:
- Fast assistance with troubleshooting over the phone
- Assistance with identifying and shipping spare parts
- On request and if necessary, we will arrange for a service visit by one of our service engineers
The help desk can be reached during business hours Monday through Friday.
Whether for operational issues, maintenance, retooling or installing a new system, Mikron's service experts are always available to help you.
Our mechanical, electrical and programming specialists are on hand to meet your individual needs, enabling you to benefit from Mikron's expertise.
Your operators and maintenance personnel also gain expertise by working together with Mikron technicians.
Restore your system to its original quality and technical efficiency
After many years in operation, systems need a general overhaul to restore their initial quality and efficiency. The Mikron Service overhaul program may range from a spindle overhaul to a complete machine overhaul.
The first step is a complete machine analysis. Depending on your needs, a machine can be rebuilt partially or from the bottom up, if necessary. The machine system will be overhauled with the latest technology. The Mikron warranty period for overhauled machines is six months.
- Original Mikron replacement parts
- Update to the latest technology
- Increased machine value
Our spindle repair shop tests and repairs spindles for all Mikron machines.
Highly qualified experts equipped with special tools carry out the spindle overhaul – from bearing replacement to complete overhaul. Each spindle is analyzed (vibration, temperature, power requirement) with our special spindle test equipment. This ensures full spindle functionality and long service life. High-precision machines and high-precision spindles – for the complete life cycle of your machine.
Downtime can result in loss of production with serious financial consequences.
While some downtime is unavoidable, you can take a pro-active approach in order to reduce unscheduled and unproductive downtime.
The Mikron preventive maintenance program reduces the likelihood of faults in your machine. Superior machining systems require quality maintenance in order to be dependable and efficient at all times.
Mikron offers an efficient inspection of the current status of your machine in a technical evaluation. A Mikron service technician inspects the machine at your facility based on a checklist. You receive a written report outlining the condition of the machine as well as recommendations for maintenance and the replacement of worn parts.
A Mikron service agreement ensures that the functionality and accuracy of your system is checked on a regular basis at a fixed price. Mikron service agreements offer a great way to predict service costs for machine support, simplifying budgeting.
Our service engineer can check all of the necessary information on machine status within seconds. Many service issues can be quickly resolved with a remote diagnosis.
Customer Service Contacts
Mikron SA Agno
Via Ginnasio 17
Phone +41 91 610 61 61
Fax +41 91 610 66 81
08.00 – 17.30
24h Service line
Outside office hours
Problem reports 24 h,
7 days a week
Phone +41 91 610 6326
Help us to assist you quickly by having the following information ready:
Mikron GmbH Rottweil
Berner Feld 71
Phone +49 741 5380 200
Fax +49 741 5380 380
08.00 – 17.30
Mikron Corp. Monroe
200 Main Street,
P.O. Box 268
USA-Monroe, CT 06468
Phone +1 203 261 31 00
Fax +1 203 268 47 52
Office hours: 7.30am-5.00pm EST
Mikron Industrial Equipment (Shanghai) Co., Ltd.
Block 3, No. 358 Dong Ye Road
Song Jiang, Shanghai, China
Postal Code 201619
Phone +86 1592 1577 050