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LASTING PARTNERSHIP
Mikron Automations‘s commitment to the customer doesn‘t end with the installation of the assembly system. Specialists leverage the customers with specific training and production support. In the long term Mikron’s After Sales Service supports the customers with remote control tools, a reliable service hotline with fast response times and of course also with on-site specialists at the customer’s plant. Because personal dialogue is still what matters to us – the human touch.
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Mikron Customer Service offers 3 modules, a mix of reactive, preventive and predictive service plans. Together we can design a Service Solution” profile, tailored to your individual needs. Thus each customer is assured to receive exactly the service and support, best suited for their system and individual requirements.
A combination of service options from each module improves the productivity of your system.
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Mikron Service Modules
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Module 1: Spare Part Service
For a reliable supply of spare parts. With this service module we guarantee continuous spare part support.
- Original Mikron Spare Parts
Module 2: Product Support
For the optimum maintenance of your equipment. With service options from Product Support you maintain your Mikron system in top condition.
- Helpdesk
- Remote maintenance
- Service Line 24/7
- Service assignement
- Maintenance
- Overhaul
Module 3: Business Support
To maximize the return on your investment. Business Support offers, beyond Product Support, service options to improve your efficiency and investment.
- Training services
- Production assistance
- Process improvement
- Machine moves
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Combining our three personalized Service Modules, spare parts, maintenance and business support, will ensure continuous development for your technology and expertise. |
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> Contact Service Centers
Free service support at office hours!
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- Switzerland (headquarters)
Mikron SA Boudry
Route du Vignoble 17
CH-2017 Boudry
Tel. +41 32 843 18 88
Fax +41 32 843 18 08
service.mbo@mikron.com
Office hours: 08:00 – 17:00 CET
- North America
Mikron Corp. Denver
562 Sable Boulevard
USA-Aurora, CO 80011
Tel. +1 303 364 52 22
Fax +1 303 364 52 24
service.mde@mikron.com
Office hours: 08:00 – 17:00 MST
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