Technical Support

Proactive actions reduce unproductive and unplanned downtime with preventive maintenance from Mikron Customer Service.

Health Check
Efficient analysis of the system‘s current condition: The Mikron service technician will inspect your system on-site over one or two days. You will receive a written report outlining the condition of the machine, as well as recommendations regarding maintenance and replacement of worn parts.

Preventive Maintenance
With preventive maintenance, we offer a defined service package at a fixed price. The scope of services is customized to suit your machine type. Maintenance consists of two or three days and is performed by experienced Mikron service technicians, according to a Mikron Service check list and in consultation with you.

Service Agreements
With a Mikron service agreement, the functioning and precision of the system is verified and maintained on a regular basis for a fixed price. A service agreement can be defined according to your individual needs. Mikron service agreements offer a great way to minimize service costs, making it convenient for budgeting.

Regardless of the location of your machine, Mikron service engineers can check all the relevant machine status information in a matter of seconds.

Many problems can be corrected immediately with the support of the Mikron Customer Service remote maintenance.

You save time and money. Machine downtime is reduced.

Restore the original quality and technical efficiency of your system.

Revision of the entire system
Your system may require an overhaul after several years of operation to restore it to its original efficiency. After a full analysis has been performed, the system will be either partially or, if necessary, completely overhauled and customized to your requirements. Upon request, the system will be upgraded with state-of-the-art technology. This upgrade can be realized for mechanical, electrical and software parts of the machine.

Mikron Customer Service experts support you quickly and competently in the event of machine failures, for maintenance, change-over, or for the installing of a new system. Our mechanical, electrical and programming experts are available for your specific needs. 

Production support

• Mikron’s experience in providing production support
• Operate the system and train your operators
• Avoid downtime due to unfamiliarity

Machine Moves
Production conditions may change at any time during your system‘s life span, obliging you to move your assembly line to another production site. Mikron Customer Service is perfectly equipped to move your machines efficiently.

Dismantling
Let us dismantle your machines and prepare them correctly for transporting. Our service engineers will secure all moving parts, and detach the individual modules and peripheral devices. All components will be appropriately packed to withstand any condition they may encounter during transporting, including transporting by sea or air. We also supply all packing materials, including wooden pallets.

Reinstallation
Our engineers will take delivery of the systems at their destination and reassemble them at their new location. We naturally guarantee that the reassembled system will be every bit as productive as it was in its old home. To ensure ongoing efficiency, we will also be happy to provide training services and production support for the new operating staff.

Immediate support from our experienced Helpdesk experts:

• Telephone support for solving technical problems.
• Help for identifying spare parts.
• Upon request and when necessary, we will dispatch one of our service technicians.

See your local Contact Center below.

Modern efficient assembly systems are required to combine high productivity and with minimum downtimes. Around the clock production is now common place and shift operation is a fact of everyday life. This is why Mikron offers you round-the-clock service provided by highly qualified, experienced technicians whose expertise you can rely on 24 hours a day, 7 days a week, including public holidays. Not only can our specialists provide technical support by phone, they can access your system remotely and help you to resume production. Upon request and when necessary, we organize the service visit for the next working day.