Customer Service Technical Project Manager


Related location
USA, Denver

Making complexity accessible

Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business.

Your main tasks

A Customer Service Technical Project manager will be responsible for the successful execution during all project phases of Mikron Customer Service projects; to include delivery time, quality, cost, and customer satisfaction.  This will be done while supervising the project team members to meet project expectations.  You may be responsible for leading different activities and resources of a project with the support of the functional manager.  You will be responsible for providing on-time updated project financial information, and status reports as requested, and lead and supervise assigned projects during all project phases while maintaining effective communication with customers to support company goals, values, and operating principles.

Essential Duties and Responsibilities 

  • Able to work with different jobs function during project phases
  • Can provide guideline and/or sketches to design the stations
  • Capable to coordinate project resources requests and forecast with functional Manager
  • Able to provide root cause analysis techniques such as bone fish, 5 whys Follow Mikron standards, work instructions and procedures
  • Able to analyze and interpret customer URS, design proposals, specifications, and manuals to determine the feasibility of the requests 
  • Able to organize and lead large meetings with customers, suppliers, and Mikron Team members
  • Lead internal/external project design reviews
  • Ability to prioritize activities during project execution phases
  • Establish a partnership relationship with the customer at all times
  • Ability to estimate costs and delivery time during all project execution phases
  • Capable to work with excel cost sheets and understand the formulas and the data behind the summaries
  • Capable to work with Microsoft Project and deliver estimated timelines to customers

Required Education, Experience, Knowledge & Skills 

  • BS in Mechanical or Mechatronics Engineering degree or 5 years of relevant working experience 
  • Ability to make sound decisions, work independently and within a team structure
  • Ability to communicate goals and expectations for the project team’s member
  • Natural leader 
  • Ability to function in a fast-paced work environment

Demonstrate professional leadership

  • Team worker able to develop and maintain excellent, professional, productive relationships with internal personnel of all levels and customers
  • Adaptable to change, including leading others through change processes
  • Well organized, prepared, and punctual
  • Effectively address simultaneous diverse responsibilities
  • Communicate technical concepts in an open, clear, precise, and effective manner with customers, peers, colleagues of differing technical backgrounds, and all levels of management
  • Positive attitude, demonstrating initiative, drive, and passion for the work
  • Respect for Diversity: excellent intercultural communication skills, openness, and respect towards others
  • Target and result orientated: driven to completion of goals to meet schedules
  • Self-motivated: Demonstrate the desire to actively find the best practical solution
  • Seek professional resolution to inter-personal conflicts and provide feedforward using whole brain techniques
  • Sound judgment: focus effort on prudent solutions and proper prioritization of tasks
    Additional Requirements
  • Must be eligible to work in the United States
  • Must be able to travel as requested
  • Must be available to work overtime
  • May be required to work off shift hours and Holidays
  • Must have a valid state Driver license

Company Offered Benefits

  • PTO
  • 10 paid holidays (2 floating)
  • Parental Leave
  • Excellent Medical, Dental, and Vision insurance
  • Short Term Disability, Long Term Disability, Life Insurance & ADD
  • FSA, HSA
  • Straight Time Overtime Pay
  • Employee Assistance Program
  • 401k with matching up to 5%, immediately vested
  • Tuition and Continuing Education Reimbursement

*This job posting will close on 11/20/2023*

If you are interested what you have read and want to join our team, we would be keen to hear from you!