Reactive

Helpdesk.

Immediate support from dedicated machine type experts, available on the phone for different situations. Four Service Centers around the world cover 24 hours support. 24/7 assistance or similar packages are available on request.

Services:

• Telephone support for solving technical problems
• Help for identifying spare parts
• Upon request and if necessary, we dispatch one of our service technicians

Augmented Connection

Real time visual collaboration improves and accelerates remote failures diagnostics and resolutions, extending the real machine status to our Service Engineers desk - immediate understanding of the problem. Augmented features (step-by-step instruction, tutorials, etc.) allows our Service Engineers to support in a professional way your operators or maintenance agents, sending real time instructions how to solve or improve the machine conditions. Wearing “hand-free” smart glasses or using smart phones/tablets, your operators can easily be connected with Mikron specialists and solve or improve machine conditions in a faster way avoiding long machine down times and on-site interventions

Augmented Connection platform can be also used for:

• Support during maintenance tasks
• On-line training
• Production support/assistance
• Parts recognition to easily buy spare parts

Also our Service Technicians use Augmented Connection to minimize intervention time.

• Reactive Service Solution Augmented Connection (English) (PDF, 1 MB) a
• Reactive Service Solution Augmented Connection (German) (PDF, 1 MB) a

Service Assignment

A pool of specialized field Service engineers/technicians are available worldwide to support you on site. With well selected partnerships we cover regions where Mikron has no facilities in order to offer you a wordlwide first level support (faster reaction time).