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Proactive

Keep & improve machine productivity

 

Mikron offers professional services based on our experience and resources to help you successfully manage today’s complex manufacturing processes.

Process Monitoring (OEE improvement)

Through the miS4.0 module or/and on-site support of our experts we monitor your machine conditions and it’s handling. With this information and our know-how, we are able to suggest corrective actions.Machine monitoring or on-site support are available on request or can be planned in a regular and systematic manner.

Training

Mikron Service Solutions offers training modules tailored to your requirements and machine configurations. We provide you with the necessary technical knowledge to:

  • Optimally and efficiently use of your machine
  • Assure flawless production
  • Increase the durability of your machine

New training platform with 3D models, step-by-step tutorials and virtual training are available for the new Mikron machine platforms.

Energy Consumption

With the miS4.0 module we monitor machine motors as well as other electrical components and define action to reduce the energy consumption.

This product has been mainly developed for older machines with obsolete components, that can be easily replaced with an updated version.

New Applications & Simulations

Our applications Engineers support you on new machine changeovers and retoolings. With their experience on specific machine characteristics, manufacturing processes, NC programming and easy access to our tool specialists, they can suggest you the more efficient solution to manufactor your new parts.

Simulation technologies are available on the new Mikron machine platforms to test new applications (cutting parameters, collisions, operation sequence, etc.) without stopping the production.

You will stop your machine only when all the new application details have been set. Contact our Service Center for more information.

Engineering

Mikron Service Solutions dispose of an own engineering team (mechanical & electrical). We have the manufacturer know-how and experience to improve actual situation or implement new solutions.

Interactive Troubleshooting

Interactive troubleshooting system is optionally available on the new Mikron machines platforms. If connected with the platform, the system is regularly updated to give you the best resolution information to solve in an effortless way each new issue. You avoid or reduce intervention costs.

Startup & Production Support

Our specialized technicians support you on-site during the production startup and mass production (e.g. support weakest production shifts). We monitor how your operators are handling the machine and instruct them how to run and maintain it in the best way.

Service Level Agreements

Mikron offers you a wide support program, giving you the possibility to bundle different packages to keep and improve your machine productivity. Contact your Service Center for more information.

Customer Service Contacts

Mikron Switzerland AG, Agno
Division Machining

Via Ginnasio 17
CH-6982 Agno
Phone +41 91 610 61 61
Fax +41 91 610 66 81

service.mag@mikron.com

Office hours:
08.00 – 17.30

24h Service line

Outside office hours
Problem reports 24 h, 
7 days a week
Phone +41 91 610 6326
Help us to assist you quickly by having the following information ready: 

Mikron GmbH Rottweil

Berner Feld 71
D-78628 Rottweil
Phone +49 741 5380 200
Fax +49 741 5380 380

service.mro@mikron.com
Office hours:
08.00 – 17.30

Mikron Corp. Monroe

200 Main Street, 
P.O. Box 268
USA-Monroe, CT 06468
Phone +1 203 261 31 00
Fax +1 203 268 47 52

service.mmo@mikron.com
Office hours: 7.30am-5.00pm EST

Mikron Industrial Equipment (Shanghai) Co., Ltd.

Block 3, No. 358 Dong Ye Road 
Song Jiang, Shanghai, China 
Postal Code 201619
Phone +86 1592 1577 050

services.mm.msh@mikron.com

Mikron's service palette

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    Spare Part Service
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    Xchange Service
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    Product Support
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    Business Support