w

Reactive

Repair your machine

Mikron’s Service experts help & support you.

Helpdesk.

Immediate support from dedicated machine type experts, available on the phone for different situations. Four Service Centers around the world cover 24 hours support. 24/7 assistance or similar packages are available on request.

Services:

  • Telephone support for solving technical problems
  • Help for identifying spare parts
  • Upon request and if necessary, we dispatch one of our service technicians

Do you want to produce a new or modified part?

Regardless on the location of your machine, Mikron Service Engineers access and check all relevant machine status information in a matter of seconds.

Advantages:

  • 95% of the cases can be diagnosticated immediately
  • Reduce machine downtime
  • Avoid timeconsuming interventions


Remote Diagnostics is free of charge during the warranty period. Contact your Service Center for other options.

Augmented Connection

Real time visual collaboration improves and accelerates remote failures diagnostics and resolutions, extending the real machine status to our Service Engineers desk - immediate understanding of the problem. Augmented features (step-by-step instruction, tutorials, etc.) allows our Service Engineers to support in a professional way your operators or maintenance agents, sending real time instructions how to solve or improve the machine conditions. Wearing “hand-free” smart glasses or using smart phones/tablets, your operators can easily be connected with Mikron specialists and solve or improve machine conditions in a faster way avoiding long machine down times and on-site interventions

Augmented Connection platform can be also used for:

  • Support during maintenance tasks
  • On-line training
  • Production support/assistance
  • Parts recognition to easily buy spare parts


Also our Service Technicians use Augmented Connection to minimize intervention time.

Service Assignment

A pool of specialized field Service engineers/technicians are available worldwide to support you on site. With well selected partnerships we cover regions where Mikron has no facilities in order to offer you a wordlwide first level support (faster reaction time).

Customer Service Contacts

Mikron Switzerland AG, Agno
Division Machining

Via Ginnasio 17
CH-6982 Agno
Phone +41 91 610 61 61
Fax +41 91 610 66 81

service.mag@mikron.com

Office hours:
08.00 – 17.30

24h Service line

Outside office hours
Problem reports 24 h, 
7 days a week
Phone +41 91 610 6326
Help us to assist you quickly by having the following information ready: 

Mikron GmbH Rottweil

Berner Feld 71
D-78628 Rottweil
Phone +49 741 5380 200
Fax +49 741 5380 380

service.mro@mikron.com
Office hours:
08.00 – 17.30

Mikron Corp. Monroe

200 Main Street, 
P.O. Box 268
USA-Monroe, CT 06468
Phone +1 203 261 31 00
Fax +1 203 268 47 52

service.mmo@mikron.com
Office hours: 7.30am-5.00pm EST

Mikron Industrial Equipment (Shanghai) Co., Ltd.

Block 3, No. 358 Dong Ye Road 
Song Jiang, Shanghai, China 
Postal Code 201619
Phone +86 1592 1577 050

services.mm.msh@mikron.com

Mikron's service palette

  • w
    Spare Part Service
  • w
    Xchange Service
  • w
    Product Support
  • w
    Business Support