Customer Service Area Manager (m/f/d)

Making complexity accessible 

Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business. 

Your main tasks

In this role, you will be a dedicated partner for our customers. You will ensure an exceptional experience, permanent contact, a high level of customer satisfaction and that customers’ operational needs and expectations are promptly identified, responded to and met. Your main tasks will be:

• Ensure a long-term and strong partnership based upon trust
• Keep a high-level customer satisfaction
• Carry out specific offers and coordinate customers’ requests in close collaboration with various service stakeholders
• Identify needs and provide bespoke solutions for all after sales queries
• Contribute proactively to the ongoing improvement of the customer service department 

Your profile

• Strong technical background in mechanical, electrical or software engineering
• Provent experience in customer service management
• Native speaker of English, French or German, with excellent knowledge of other languages, Swiss-German or Italian: an asset
• Empathetic approach with excellent communication skills
• Customer-oriented with analytical mindset to emphasize tailor-made solutions
• Agile self-motivated and organized (remote work)
• Flexibility and ability for regular and frequent on-site visits and virtual meetings with our customers within dedicated region (approx. 30%) 

What we offer

• The opportunity to assume a variety of challenges. Be a key player in the continuous improvement of an international company dedicated on the market and customer satisfaction in a constantly changing environment
• The opportunity to work in multi- disciplinary teams and with international stakeholders
• Possibilities to progress within a company that is focused on the continuous improvement of its employees
• A bespoke and flexible working life to match the requirements of the role
• An international, modern, multicultural, agile, and dynamic environment