Customer Service Mechanical Technician I


Related location
USA, Denver

Making complexity accessible

Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business.

Your main tasks

A Customer Service Mechanical Technician is responsible for the build, debug, calibration, install, and post installation of machines. They are a key participant in the customer support phases as required to meet the functionality of the customer’s system within time and system availability constraints. You will work with all internal departments and external customers to find and implement solutions to support company goals, values and philosophy.

Essential Duties & Responsibilities 

  • Receive parts from Logistics in order to assemble machinery following standard procedure
  • 85% TRAVEL for customers across North America
  • Accurate mechanical build and installation of stations per design
  • Alignment of the machine and conveyor circuit
  • Wiring and plumbing of the machine per company’s standards
  • Pre-align stations with calibration
  • Final alignment and fine tuning of station
  • Brainstorm potential mechanical changes with the engineering team
  • Install and change mechanical cams
  • Run machine during debug
  • Install safety guarding
  • Support of the machine at customer site
  • Installation system escapement, feeder, tray handler etc
  • Responsible for the review of content of the Customer Service projects and support services with Service Applications and Engineering
  • Support debug activities on the floor and customer site
  • Responsible for accurately and timely generating the Customer Service documentation
  • Responsible to treat customer funds as if they are Mikron funds
  • Required to work independently on-site while being professional in stressful situations

Required Education, Experience, Knowledge & Skills:

  • Minimum of 2-3 years of Mechanical Technician or equivalent experience 
  • Prototype machine assembly experience with pneumatics 
  • Ability to read, interpret and work from engineering drawings and sketches 
  • Experience in welding, metal fabrication, machine shop and pneumatic systems 
  • Master all Mechanical Technical Level 1 trained activities based on assessment of TEM: pneumatic connection for units, standard units (P&P, MV, etc) HMI level I, standard base machine level II and other courses as required
  • Ability to make sound decisions working independently or working within a team
  • Ability to function in a fast-paced work environment

Company Offered Benefits: 

  • PTO
  • 10 paid holidays (2 floating)
  • Parental Leave
  • Excellent Medical, Dental, and Vision insurance
  • Short Term Disability, Long Term Disability, Life Insurance & ADD
  • FSA, HAS
  • Straight Time OT Eligible
  • Employee Assistance Program
  • 401k with matching up to 5%, immediately vested
  • Tuition and Continuing Education Reimbursement
  • Professional Growth Opportunities

If you are interested what you have read and want to join our team, we would be keen to hear from you!