Customer Service Parts Coordinator


Related location
USA, Denver

Making complexity accessible

Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business.

Your main tasks

The Customer Service Parts Coordinator will provide overall support to the Sales and Customer Service functions of the business. An ideal candidate will support the company's goals and values by exhibiting excellence, quality of service, positive behavior, commitment, and accountability. To be successful in this role you must be able to perform each of the essential duties provided below.

Essential Duties & Responsibilities 

  • Quote and Process Purchase Orders for all Customer requests and purchases
  • Support Customer with updates, information requests, and expediting
  • Working with all internal departments to support customers
  • Email customers back in a timely manner and keeping them updated
  • Support company goals, values and philosophy
  • Receive requests from customers through email, phone calls, or Sales Force
  • Request quotations from suppliers and evaluate for cost/delivery
  • Prepare purchase orders
  • Prepare quotes
  • Supports “emergency down situations” by locating parts (in house or vendor) and expedites shipping
  • Request update deliveries based on the expediting process 
  • Assist Finance, Quality, and Shipping and Receiving departments when questions arise 
  • Attend Team meetings to understand priorities
  • Communicates and coordinates with appropriate personnel for product returns/repairs
  • Create and update reports as required
  • Proactively supports customers with reports, quotes, and information on available parts
  • Back-up Shipping and Receiving when requested 
  • Assist with invoice/pack slip duties 
  • Performs other duties as assigned

Required Education, Knowledge, Skills, and Experience

  • High School Diploma
  • Minimum of 1 year of relevant work experience and customer service skills
  • Problem-solving skills
  • Highly organized
  • Strong interpersonal skills and the ability to communicate in an open, clear, precise, and effective manner with customers, peers, and management
  • Must have initiative to learn, and demonstrate positive behavior toward teamwork
  • Ability to communicate in an open, clear, precise and effective manner with peers and management
  • Detail orientated 
  • Excellent organization 
  • Ability to make sound decisions, working independently and within a team structure
  • Ability to function in a fast-paced work environment
  • Computer skills including basic Microsoft Office Tools (Outlook, Word, PowerPoint) and advanced Excel spreadsheet experience
  • Working knowledge of an ERP system
  • Excellent Customer Service Skills

Additional Requirements

  • Must be eligible to work in the United States
  • Must be able to travel as requested
  • Must be available to work overtime
  • May be required to work off shift hours and Holidays
  • Must have a valid state Driver license

Company Offered Benefits

  • PTO
  • 10 paid holidays (2 floating)
  • Parental Leave
  • Excellent Medical, Dental, and Vision insurance
  • Short Term Disability, Long Term Disability, Life Insurance & ADD
  • FSA, HAS
  • Employee Assistance Program
  • 401k with matching up to 5%, immediately vested
  • Tuition and Continuing Education Reimbursement
  • Professional Growth Opportunities

If you are interested what you have read and want to join our team, we would be keen to hear from you!