Customer Service Vision Engineer


Related location
USA, Denver

Making complexity accessible 

Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business. 

Your main tasks

The Customer Service Vision Engineer will help support customers and Mikron Customer Service staff by providing information and technical support to clients. The ideal candidate will support Mikron's company goals, values, and operating principles. 

Essential Duties & Responsibilities:

  • Provide detailed and technical quote documents for customer requested upgrades. (i.e. new or existing equipment and respective software upgrades)
  • Update vision related standard documentation for customer
  • Provide validation support as requested
  • Understand customer applications prior to onsite support by reviewing historical backups and documentation
  • Proactively organize time and have a plan scheduled for the week
  • Follow working instruction from Customer Service Manager and Vision Engineering Mentor
  • Demonstrate ability to prioritize multiple tasks
  • Additional responsibilities may be performed as requested by manager

Required Education, Experience, Knowledge & Skills:

  • BS in Field of Engineering or 5+ years of relevant engineering experience
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, & Onenote)
  • Demonstrate knowledge in vision hardware and software, as well as lightings and lenses
  • Basic understanding of software used on Mikron Integrated Vision Systems. (i.e. Cognex and Keyence systems, ultra vnc, ewon, team viewer, etc.) 

Company Offered Benefits:

  • PTO
  • 10 paid holidays (2 floating)
  • Parental Leave
  • Excellent Medical, Dental, and Vision insurance
  • Short Term Disability, Long Term Disability, Life Insurance & ADD
  • FSA, HAS
  • Straight Time OT Eligible
  • Employee Assistance Program
  • 401k with matching up to 5%, immediately vested
  • Tuition and Continuing Education Reimbursement
  • Professional Growth Opportunities 

If you are interested what you have read and want to join our team, we would be keen to hear from you!