Vision Engineer – Customer Service

As a Vision Engineer in Customer Service, you are a key technical expert supporting customers in real production environments. Your mission is to ensure the performance, reliability and long-term stability of vision systems deployed on high-precision automated assembly lines. Through troubleshooting complex technical challenges, optimizing system performance and driving continuous improvement initiatives, you have a direct impact on productivity, product quality and customer satisfaction.

Key responsabilities

• Provide advanced technical support for vision systems installed at customer sites
• Diagnose and resolve complex issues related to optics, lighting, image acquisition, and processing
• Perform on-site and remote interventions to restore and optimize system performance
• Analyze production data and identify root causes of performance deviations
• Optimize existing systems in terms of robustness, repeatability, and reliability
• Support critical project phases at customer site (ramp-up, stabilization, external acceptance tests)
• Collaborate closely with Engineering teams to escalate issues and contribute to product improvements
• Maintain accurate and up-to-date technical documentation (configurations, parameters, software)
• Deliver customer training and technical knowledge transfer
• Contribute to continuous improvement of support processes, tools, and vision standards

Core Behavioral Competencies

• Technical proficiency
• Promise keeping
• Solution orientation
• Safety awareness
• Data integrity
• Goal achievement

Functional Competencies

• Autonomy
• Communication & Feedback
• Accountability
• Product & process optimization
• Time management
• Problem solving

Profile

• Bachelor’s or Master’s degree in Microtechnology, Automation, Industrial IT, or equivalent
• Proven experience in industrial vision systems or automated equipment
• Knowledge of Cognex, Keyence, or similar solutions is a strong asset
• Experience in customer support, commissioning, or field service is a plus
• Willingness to travel (10–30%)
• Fluent in French and English

What we offer

• A high-impact technical role at the interface between engineering and customer operations
• Exposure to complex and diverse real-world industrial challenges
• Direct contribution to customer performance and production excellence
• An international and multidisciplinary working environment
• A company culture focused on innovation, collaboration, and continuous improvement