Proactive Services 
for improved machine productivity

Within our broad range of professional services our Proactive Services take a preemptive approach by identifying and addressing potential issues before they become problematic. They are designed to comprehensively ensure smooth operations within your manufacturing industry and to increase overall efficiency of your machining systems.

Our proactive service solutions include regular maintenance, monitoring, and training programs, production support and machine performance analysis.

Process Monitoring for OEE Improvement

Mikron’s process monitoring services enable us to identify any issues that may cause a decline in Overall Equipment Effectiveness (OEE). Through our Mikron miS4.0 module or on-site support from our experts, we monitor your machine conditions and handling.

With our knowledge and expertise, we suggest corrective actions to prevent any issues from escalating and ensure that your machines are operating at their best.

Machine and process monitoring or on-site support are available on request or can be planned in a regular and systematic manner, depending on your needs.

Tailored Training for Optimal Machine Use and Flawless Production

To ensure that you are getting the most out of your machines, we offer tailored training modules for your specific requirements and machine configurations.

The best machining system is worth nothing if the employee cannot operate it competently. Our training equips you and your staff with the necessary technical knowledge to optimize and efficiently use your machine, ensure flawless production, and increase the durability of your machine.

Our services include

  • Training and qualification of your personnel
  • Training for operators, maintenance staff, programmers, production managers
  • Separate training room with training equipment, PC as control offline stations, projectors
  • Training materials
  • Customized execution of the training at Mikron or at your site (onsite training)
  • Snack, lunch, drinks

Your benefit

  • Optimally and efficiently use your machine
  • Assure flawless production of the workpieces
  • Increase the durability of your equipment

Training programs

  • Operator training
  • Maintenance and service on machines
  • Programming training
  • Assembly training

We also offer a new training platform with 3D models, step-by-step tutorials, and virtual training, which is available for the new Mikron machine platforms. Our training is designed to help you get the most out of your machines and ensure that you are using them to their fullest potential.

Contact us for our training services.

Monitoring Energy Consumption for Enhanced Sustainability

Energy consumption is a critical consideration for manufacturers. Our Mikron miS4.0 module monitors machine motors as well as other electrical components and identifies where energy is being wasted.

This product is ideal for older machines with outdated components that can be easily replaced with an updated version.

New Applications & Simulations for Improved Efficiency

Our applications engineers have years of experience with specific machine characteristics, manufacturing processes, NC programming, and easy access to our tool specialists.

They can suggest to you the most efficient solution to manufacture your new machine parts. and support you on new machine changeovers and retoolings.

Our simulation technologies, available on the new Mikron machine platforms, enable you to test new applications (such as cutting parameters, collisions, operation sequence) without interrupting production.

Contact our Service Center for more information.

Engineering Expertise for Improved Machine Performance

Mikron’s engineering team of mechanical and electrical experts work closely with you to assess your needs and recommend the best solutions to optimize machine performance and reduce costs.

Whether you need to improve your current situation or implement new solutions, our engineers can help.

Interactive Troubleshooting for Reduced Intervention Costs

Our interactive troubleshooting system is optionally available on the new Mikron machine platforms.

When connected with the platform, the system is regularly updated to provide you with the best resolution information to solve any issue. This helps you avoid or reduce intervention costs, allowing you to focus on running your business. 

Ramp-Up & Production Support for Uninterrupted Production

During production ramp-up and mass production our specialized technicians provide on-site support. They are there for you even during the weakest production shifts.

We monitor how your operators handle the machine and instruct them on how to best operate and maintain the machine. Our goal is to ensure that your production runs smoothly, without any interruption.

Service Level Agreements for Peace of Mind

We offer a comprehensive package of proactive services that gives you the flexibility to bundle different service solutions to keep and enhance your machine productivity.

Our Service Level Agreements are customizable and provide you with peace of mind, knowing that your machines are always in good hands.

Contact us today to learn more about how we can help you achieve your production goals.

Customer Service Contacts

Customer Service
China, Shanghai

Mikron Industrial Equipment (Shanghai) Co., Ltd - China

Building 4, No.2033 Husong Road
Songjiang District, Shanghai, China
Postal Code: 201601

Phone +86 1592 1577 050

Customer Service
Switzerland, Agno

Mikron Switzerland AG, Agno Division Machining

Via Ginnasio 17
6982 Agno

Phone +41 91 610 61 61
Fax +41 91 610 66 81

Office hours: 08.00 – 17.30

Customer Service
Germany, Rottweil

Mikron Germany GmbH

Berner Feld 71
78628 Rottweil

Phone +49 741 5380 200
Fax +49 741 5380 380

Office hours: 07.30 – 17.00

Customer Service
USA, Monroe

Mikron Corp. Monroe

200 Main Street
P.O. Box 268
USA-Monroe, CT 06468

Phone +1 203 261 31 00
Fax +1 203 268 47 52

Office hours: 7.30am-5.00pm EST

Customer Service
USA, Monroe

24h Service line

Outside office hours
Problem reports 24 h, 7 days a week
Phone +41 91 610 63 26

Help us to assist you quickly by having the following information ready: Checklist (PDF)